How to Update Subscription Payment Method
If you received a message that the payment method associated with your subscription is outdated, there are a couple of reasons this may occur. Your card may have expired or been replaced, or your subscription may still be set to process through Shop Pay. Zellie’s has updated its payment settings and is no longer using Shop Pay as a payment method for subscription orders.
If Your Card Is Still Valid
If your current credit card is valid but you received a message about an outdated payment method, your subscription may still be set to process through Shop Pay.
Zellie’s has updated its payment settings and is no longer using Shop Pay as a payment method for subscription orders. In this case, you will need to re-enter your current card information and set it as your default payment method. Your subscription will then process as a direct credit card payment rather than through Shop Pay.
To update your payment information:
- Log in to your Zellie’s account using the email address associated with your subscription.
- Locate the Billing section of your subscription.
- Click “Edit” next to your payment information.
- Re-enter your current credit card information.
- Make sure the updated card is set as your default payment method.
Please see the image below for reference
If Your Card Has Expired or Been Replaced
If your credit card has expired, been replaced, or your card information has changed, you will need to update the payment method associated with your subscription using the steps above.
We recommend updating your payment method as soon as possible to help avoid any delays or issues with future subscription renewals.